What should you do if a customer requests an adjustment to their order?

When a customer requests an adjustment to their order, making the change if possible demonstrates excellent customer service and responsiveness to customer needs. This approach reflects the importance of customer satisfaction in a service-oriented environment like Domino's. Acknowledging and accommodating customer requests helps build loyalty and enhances their overall experience.

This practice not only aligns with customer service best practices but also emphasizes the value of flexibility in meeting the unique needs of each customer. In many situations, adjustments can be easily made, and fulfilling such requests shows that the team is attentive and willing to go the extra mile to ensure satisfaction.

While seeking management approval or denying the request may be necessary in specific circumstances, handling it directly when feasible fosters a positive atmosphere and encourages future business. Ignoring the request or outright declining it can lead to dissatisfaction, which is detrimental to the brand's reputation and customer retention efforts.