What is the goal load time for processing an order?

The goal load time for processing an order is set at 3 minutes because this time frame is designed to ensure operational efficiency and maintain customer satisfaction. Aiming for this target allows staff to process orders quickly, minimizing the wait time for customers who expect timely service, especially in a fast-paced environment like a pizza delivery business.

By keeping the load time within this goal, the overall workflow is optimized, allowing employees to focus on other important aspects of service, such as food quality and customer interaction. This efficiency can lead to higher customer retention and increased throughput, contributing positively to the business's bottom line. Reaching this goal regularly instills a culture of speed and accountability among team members, critical for maintaining the competitive edge in the quick-service restaurant industry.